Refund Policy

At MisterPromptLabs, we are committed to delivering high-quality Shopify widgets, store development, and performance marketing services. We understand that sometimes things don't work out as expected, which is why we've created this transparent refund policy.

1. Shopify Widgets & Custom Development

1.1 Refund Eligibility

  • Within 7 Days: If you're not satisfied with a widget or custom development work, you may request a refund within 7 days of delivery.
  • Valid Reasons: Refunds will be considered if:
    • The widget does not function as described in the project scope
    • There are critical bugs that cannot be resolved within a reasonable timeframe
    • The delivered work materially deviates from the agreed-upon specifications

1.2 Non-Refundable Situations

  • Custom development work that has been completed according to agreed specifications
  • Changes in client requirements after project approval
  • Compatibility issues with third-party apps or themes not disclosed during the project scope
  • Work that has been delivered and approved by the client
  • Custom code that has been implemented on a live store

1.3 Refund Process

  1. Contact us at [support@misterpromptlabs.com] with your order details and reason for refund
  2. Our team will review your case within 2-3 business days
  3. If approved, refunds will be processed within 5-7 business days to your original payment method

2. Shopify Store Creation Services

2.1 Milestone-Based Refunds

Store creation projects are completed in phases. Refunds are evaluated based on project milestones:

  • Planning Phase (0-20% completion): Full refund available
  • Design Phase (21-50% completion): 50% refund available
  • Development Phase (51-80% completion): 25% refund available
  • Launch Phase (81-100% completion): No refund available

2.2 Refund Eligibility

  • The store does not meet the core requirements outlined in the project agreement
  • Critical functionality is missing or broken
  • Design significantly deviates from approved mockups without client approval

2.3 Non-Refundable Situations

  • Client changes requirements after design approval
  • Third-party costs (domain registration, Shopify subscription, premium themes, apps)
  • Completed and approved work phases
  • Store has been launched and is operational

3. Performance Marketing Services

3.1 Service-Based Model

Performance marketing services are ongoing and results-oriented. Due to the nature of these services:

  • No Refunds on Completed Months: Once a monthly service period has concluded, that month's fees are non-refundable
  • Ad Spend is Non-Refundable: Any advertising budget spent on platforms (Facebook, Google, etc.) is non-refundable
  • First 30 Days: If no meaningful results or progress is shown within the first 30 days, we will work with you to adjust strategy at no additional cost

3.2 Cancellation Policy

  • Cancel anytime with 30 days' notice
  • No refunds for partial months
  • Current month services will be completed as agreed

3.3 Performance Guarantees

While we cannot guarantee specific results due to factors beyond our control (market conditions, product quality, competition), we guarantee:

  • Transparent reporting and analytics
  • Best practices implementation
  • Regular strategy reviews and optimization

4. General Terms

4.1 Partial Refunds

In cases where work has been partially completed, we may offer partial refunds calculated based on:

  • Hours worked vs. total project hours
  • Milestones completed
  • Value delivered

4.2 Revision vs. Refund

Before issuing a refund, we will attempt to:

  • Address any concerns or issues
  • Offer revisions to meet your expectations
  • Provide alternative solutions

4.3 Refund Processing Time

  • Approved refunds are processed within 5-7 business days
  • Depending on your payment provider, it may take an additional 5-10 business days for funds to appear in your account

4.4 Dispute Resolution

If you're unsatisfied with our refund decision:

  1. Request escalation to our management team
  2. We'll review the case within 5 business days
  3. Final decisions will be communicated in writing

5. Contact Us

For refund requests or questions about this policy:

Email: support@misterpromptlabs.com
Response Time: Within 24-48 hours (business days)
Whatsapp : https://wa.me/+919731900882

6. Policy Changes

MisterPrompt Labs reserves the right to update this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the updated policy.

7. Client Responsibilities

To be eligible for refunds, clients must:

  • Provide timely feedback during project milestones
  • Communicate concerns as they arise
  • Respond to revision requests within agreed timeframes
  • Provide accurate information and requirements upfront
  • Make payments according to agreed schedules

Last Updated: 13th Oct 2025

This refund policy is part of our Terms of Service. By engaging MisterPrompt Labs for any services, you acknowledge and agree to these terms.
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